Web Shop Return Policy

All returns must be pre-approved by Neighbourhood. Before sending back your return, please email us to inform us on which item is being returned. That way we will know to watch for the item being returned. All shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured and tracking provided to us.

If you are not completely satisfied with your purchase, we will gladly issue a refund to your original payment method used. All returns done after the 10 day return date will considered a final sale. We will no longer All items items must be returned in new, unused condition in its original package, tags etc, with a copy of your receipt.

Online purchases may not be returned or exchanged at Neighbourhood. Unless discussed with an email before hand.

Clothing Returns

We understand that you need to try on clothing related items. To allow for this, will issue refunds on clothing items that are received back to us within 10 days of delivery in new, original packaging, tags still on, unworn condition.

Vintage Items due to their uniqueness, are final sale.

Apothecary related items, creams, oils, makeup, are also a final sale.